You have the right to cancel this contract within 14 days without providing any reason. The cancellation period is 14 days from the day you, or a third party designated by you who is not the carrier, take possession of the last item.

To exercise your right of cancellation, you must inform us (Seth Global BV, Korte Lijnbaanssteeg 1 Office 4471, Amsterdam, Netherlands,  support@mivo-official.com) with a clear statement (e.g., a letter sent by mail, fax, or email) of your decision to cancel this contract. You may use the attached sample cancellation form, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Please do not send returns to the above address; instead, your parcel may be returned at your own expense to us:

Recipient: Recipient: Osmo c/o Dimass Group BV
Street: Grote Ohé-Weg 3 
City: Haelen
Province / State: Northamptonshire
Zip code: 6081 PT
Country: Netherlands
Telephone: +1 888-824-0512

Before sending your parcel, please notify us at  support@mivo-official.com. This allows us to register your return, ensuring that our warehouse can locate your order and enabling us to process your reimbursement as quickly as possible.

Exceptions / Non-returnable Items Certain types of items can only be returned if the outer seal has not been broken. These items include:

• Perishable goods such as food, flowers, or plants

• Custom products such as special orders or personalized items

• Personal care goods such as hygiene and beauty products

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns about your specific item.

Hygiene Products with Return Conditions The following products fall under the hygiene category and can only be returned if the seal on the package has not been broken:

• Osmolaser IPL hair remover

• MicroTone

• CleanLite LT

• NoseCut V6

• EarLite P7

• FadeLine X7

• Trimlite V7

• MaxClean

• TENS device ZR3

• Osmo OrthoVivid

• Osmo Volumizer

• EpiLuxe

• CelluWand

• TopCutter

• Osmo Lite L5

• ProLite

Consequences of Cancellation If you cancel this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for additional costs incurred if you chose a different type of delivery than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive notification of your cancellation of this contract. For this reimbursement, we will use the same payment method you used for the original transaction unless explicitly agreed otherwise with you. In no case will you be charged any fees for this reimbursement.

We may withhold the reimbursement until we have received the returned goods or until you have provided proof that you have sent back the goods, whichever occurs first.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You are responsible for the costs of returning the goods.

You are only liable for any diminished value of the goods if this loss in value results from handling the goods in a manner not necessary for testing their condition, properties, and functionality.

Sample Cancellation Form (optional use)

(If you wish to cancel the contract, please complete this form and send it back.)

Recipient: Recipient: Osmo c/o Dimass Group BV
Street: Grote Ohé-Weg 3
City: Haelen
Zip code: 6081 PT
Country: Netherlands
Telephone: +1 888-824-0512
Email:  support@mivo-official.com

I/we() hereby cancel the contract I/we() concluded for the purchase of the following goods()/provision of the following service():
Ordered on ()/received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only for notification on paper):
Date:
(*) Delete as applicable.